Returns & Exchanges
Claims / Damages / Shortages
Inspect all packages for damage immediately upon delivery. Should there be either visible or concealed damage, accept the package and be sure the carrier has made note on their receipt. Report all damages to Customer Service within 48 hours of receipt of shipment.
In the event there was a shortage or error please report this to Customer Service within 10 business days.
Non Returnable Items
- Custom, imprinted, and special order merchandise. i.e. Logo Imprints
- Discontinued products
- Perishable products
- Products that have obvious signs of use
- Any product not returned in the condition it was received
- Any product not in the original manufacturer’s packaging
- Products from orders older than 30 days
The original box and packaging material must be retained. No claim can be filed without them.
A 20% restocking fee and additional freight charges will be applied to undamaged returns. Call for authorization and instructions.
Limitation of Liability
Our sole liability for goods sold is limited, at our election, to the repair or replacement of goods, or crediting you for the purchase price of the goods. We will not be liable for any incidental or consequential losses, damages, or expenses directly or indirectly arising from the sale, handling, or use of any products, or from any other cause. You must submit all claims to us in writing within thirty (30) days from the date you received goods.
If you have any further questions regarding our Shipping and Return Policy, please contact our Customer Service Representative at 1-844-672-2440 or via email at firstname.lastname@example.org